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Seeking to personalize the customer experience across all its channels, American Apparel will deploy the Oracle ATG Web Commerce and Oracle ATG Web Commerce Customer Service applications. The solutions will be used across the Web, contact center, mobile devices, social media and in stores

As part of its ambitious transformation initiatives, JCPenney will implement an open, integrated suite of Oracle Retail solutions designed to streamline retail operations and improve the cross-channel customer experience

Highlighting that the Georgia Department of Administrative Services has implemented Oracle's PeopleSoft Enterprise applications, running on Oracle's Sun servers, to augment its supplier relationship management processes and procurement processes. The article notes that through Oracle PeopleSoft, the state was able to increase control by adding multiple approval levels and replace the paper-based, labor intensive process with an automated, electronic workflow, thereby enhancing the purchasing cards that many employees use.

Highlighting that Los Angeles Department of Water & Power (LADWP), the largest municipal utility in North America, will replace its legacy customer information system (CIS) with Oracle. The article notes that Oracle's integrated suite of utility specific

Indian operator Aircel has grown from two regional operations to a nationwide network in a few years, tripling the number of customers in a plan to become a 'pocket internet' service. CIO Ravinder Jain explains how he ensured the IT systems could meet the

Infosys, a global consulting and I.T. services company was positioned as a leader for providing Oracle services by Forrester Research, Inc. in its May 2011 The Forrester Wave™: Oracle Services Providers, Q2 2011 report.

The retail industry hasn't traditionally given technology top priority, but with consumers' expectation of "anything, anywhere, anytime I want it," tech expertise has become a competitive focus for the industry's big players. Oracle Industry Connect, a two-day conference held March 25 and 26 here, brought together roughly 240 retail executives to network and share system implementation case histories as they chase omnichannel selling. Today, more than half of shoppers - 58 percent - rank product availability as more important than price, according to an Oracle study of 4,500 consumers worldwide. Mark Webster, senior vice president and general manager of Oracle's retail practice, said Amazon sold 426 items a second on Cyber Monday. "If you don't think consumers are taking advantage of new access points [to shop], then you are misguided."

In today's marketplace, "agile growth means the ability for an organization to change to meet shifting customer needs," says Herman Nell, vice president and CIO, Petco Animal Supplies, who delivered the keynote address at last week's RIS Retail Executive

Highlighting that Oracle is offering software and services to help state governments establish health insurance exchanges. The article also notes that the Oracle solution supports guidance on modular system integration, open service-oriented architecture and business rules from the Office of the National Coordinator for Health IT and the Center for Consumer Information and Insurance Oversight.

Highlighting that Oracle launched a new environmental sustainability product, aimed at helping businesses monitor their energy use, greenhouse gas emissions and other environmental related impacts. The article also notes that Oracle recently released its